Northmarq reaffirms commitment to innovation with launch of new borrower portal
Northmarq is reinforcing its commitment to advance its technology and digital tools with the launch of its innovative Client Gateway borrower portal. This new platform gives borrower clients a streamlined, intuitive, and user-friendly way to manage their loans and connect directly with servicing experts, setting a new standard for the borrower experience.
“Client Gateway is a key milestone in enhancing client experiences through improved service and technology,” says Bert Libke, Northmarq managing director of Servicing. “We’re excited for our clients to benefit from this elevated digital platform.”
Client Gateway builds on the success of Northmarq’s acclaimed Lender Gateway — which was also custom built and launched last year for lender clients, earning praise for its user-friendly design and powerful features. The positive reception of Lender Gateway inspired how this borrower-focused platform was created, as Northmarq expands its commitment to innovation across its client base.
What sets Client Gateway apart is its intuitive design and user-friendly functionality. Borrowers can access real-time account information, submit service inquiries, make payments, and easily connect with their servicing team — all in one centralized platform. Few competitors offer this level of seamless access and support.
Servicing has also partnered with Northmarq’s IT team to continue advancing technologies in ways to better serve our clients with customized data and reporting solutions and by making internal processes more efficient for our staff — saving them more than 8,000 hours in 2025 alone — to focus on the client experience.
These advancements, combined with Northmarq’s top-tier “Strong” servicer rating from S&P Global Ratings, reinforce its standing as a premier platform for commercial real estate servicing.
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