MINNEAPOLIS, MINNESOTA (August 25, 2020) — As part of a multi-year digital initiative, NorthMarq launches the first phase of its new Client Portal today, offering commercial Loan Servicing customers secure online access to NorthMarq loan-related documents and information.
“Our Loan Servicing team is proud to enhance the already high-level of customer service clients expect from us. The new platform will allow us to make the loan management experience more seamless and simple for clients,” said Travis Krueger, chief operating officer. “What’s more, our debt and equity professionals will have more visibility into their clients’ loan documents and correspondence.”
Key features of the Client Portal, which is one component of the company’s new Loan Servicing digital platform, include:
- Management of correspondence and statements for NorthMarq-managed loans in one place: Clients will be able to securely upload documents, access billing statements, make changes to ACH payments, request a payoff statement, and more.
- New loan access control: Clients will be able to control who has access to loan-related documents and information on a loan-by-loan basis.
- Request other services: Other NorthMarq services will be a click away if clients want to refinance, request a defeasance estimate, or sell or purchase a property.
The team will continue to enhance the new Client Portal over the coming months, with more functionality expected by year-end. This Client Portal replaces all previous online loan access for NorthMarq clients.
In business since 1960, NorthMarq has grown to more than 600 employees through more than 20 acquisitions, a $62 billion loan servicing portfolio, and access to hundreds of capital sources.