NorthMarq announces 2020 Loan Servicing Awards

MINNEAPOLIS (February 4, 2021) – NorthMarq’s Loan Servicing leadership team has announced the recipients of the 2020 Servicing awards, which recognize employees in Loan Servicing who demonstrate leadership, customer service, and ethical conduct. Recipients are selected from peer nominations.

“Our Loan Servicing team faced some significant challenges in 2020—from forbearance requests to launching a new loan servicing technology platform while working remotely—and everyone on the team rose to the occasion day in and day out,” said Bert Libke, managing director – Loan Servicing. “The hard work, long hours, and dedication to excellence exhibited by this year’s award recipients resulted in multiple nominations for each person. I’m proud to have them on my team.”

Karen Pribnow Award for Outstanding Leadership
The Karen Pribnow Award for Outstanding Leadership, named in honor of NorthMarq’s former loan servicing director, is given annually to a Servicing leader who exhibits the key company character traits of honor, competence, commitment, and customer service focus and promotes, mentors, and coaches these traits in others.

Jen Lindell
Loan Portfolio Manager

Jennifer Lindell received the 2020 Karen Pribnow Award in recognition of her outstanding leadership and impact on the company’s conversion to a new loan servicing platform. Throughout the multi-year project, Lindell was committed to creating a positive customer experience, identifying opportunities for improvement, and building strong relationships. Her ability to solve current challenges while considering the long-term vision for the project was key to its success.

Lindell’s passion about the project was motivating for the entire team. She was an excellent mentor and coach who consistently identified the strengths and talents of others and delegated tasks that allowed them to grow professionally. Her in-depth knowledge of the new platform was evident in the training she provided to both Servicing employees and those in our local offices across the country. 

In addition to her role as a portfolio manager, Lindell also serves as a Servicing Council Advisor and continues to support the ongoing development of the loan servicing platform.

Excellence in Servicing Award
The Excellence in Servicing Award is given to a member of the Servicing team who demonstrates high levels of customer service, teamwork and collaboration, self-development, and results-driven achievement. The 2020 Excellence in Servicing Award was presented to two deserving individuals: Emily Worthen and Kyle Plutowski.

Emily Worthen
Senior Loan Portfolio Analyst

Emily Worthen was recognized with the Excellence in Servicing Award for her exemplary customer service, dedication to the success of the new loan servicing platform, and commitment to professional growth.

Worthen is frequently complimented by customers for her positive attitude and extraordinary service, especially her timely and thorough responses to requests and questions. In addition to managing her loan portfolio, she worked tirelessly in 2020 to ensure the influx of forbearance requests were handled consistently, even through the department’s transition to the new loan servicing platform.

Worthen also played a key part in the success of the new loan servicing platform through her work on testing, data validation, reporting, procedure documentation, and training materials. She is an active member of the Servicing Council and has taken a lead role in training and troubleshooting for the new loan servicing platform.

Kyle Plutowski
Senior Investor Reporting Analyst

Kyle Plutowski received the Excellence in Servicing Award for his proactive work during the transition to the new loan servicing platform. His attention to detail, critical thinking, and strong technical skills ensured a smooth transition for our investor accounting and reporting, and he also identified several process changes to increase efficiency.

Plutowski is an innovative problem solver who developed more than 40 queries to address the needs of the Servicing department and assist with risk management and strict reporting procedures. He balanced his daily workload with these new initiatives as well as the demands of unique transactional and money movement situations related to the implementation of the new loan servicing platform.

Plutowski is known for his positive attitude, providing outstanding customer service, and finding solutions – even if it means seeking out additional training to enhance his own skillset to provide an appropriate answer.

Congratulations to these deserving award recipients!