Keeping customers updated on the latest Servicing News

NorthMarq strives to keep ahead of industry trends and challenges, and sharing that knowledge with our customers is part of our commitment to a successful relationship for the life of the loan.

Look for the newsletter under News > Servicing Newsletter.

Our newsletter is currently on hiatus. We invite you to peruse historical editions of the newsletter below. Click on the month/year header to read the newsletter.

December 2017

  • Making Plans with Confidence
  • Hurricane Harvey and Other Significant Events: A Story of NorthMarq Collaboration
  • Learning from Industry Experts and Our Peers at the MBA Insurance Conclave
  • Servicing Portfolio Reaches a Milestone

July 2017

  • Peek Behind the Curtain of our Customer Service
  • Don’t Sell the Retail Industry Short
  • Ace Analysts: Adding Value that Makes a Difference
  • Key Takeaways from Our Borrower and Lender Surveys
  • Employee Spotlight: Nicole Malaske

November 2016

  • Contending with Risk
  • ShareFile: NorthMarq’s Next Step Toward Secure Transmission of Sensitive Customer Information
  • NorthMarq Acts to Secure Our Customers’ Sensitive Information
  • Employee Spotlight: Jaimie Owler—A True Team Player
  • Working Through Insurance Noncompliance
  • Reminders for Year End

April 2016

  • Connecting with Customers on a More Personal Level
  • 2016 Lender Expectations: What They Mean for Borrowers
  • NorthMarq Invests in Employee Development, Taps Leader for New Role
  • Training and Team Building Lead 2015 Servicing Council Initiatives
  • NorthMarq Capital Celebrates Its All-Stars
  • Employee Spotlight: Jeff Davis

August 2015

  • Unseen Assets Foster Great Customer Service
  • Cash Management 101: What you need to know about lockboxes
  • Servicing Enhances Professional Development Strategies
  • Employee Spotlight: Jenni Bowser

January 2015

  • From the Director: Reflections as the Year Comes to a Close
  • Challenges and Opportunities Abound for Servicers in the Next Three Years
  • Developing the Next Generation of Industry Leaders Through Productive Internships
  • Going the Extra Mile: NorthMarq Servicing Employees Are Recognized for Superior Performance

June 2014

  • From the Director: Taking the Pulse of the Commercial Mortgage Servicing Industry
  • Are You Prepared for the Looming Maturity Tidal Wave?
  • Wading Through Flood Reform
  • Building a Better Servicing Team
  • Not Just at Work: Good People Doing Good in the Community
  • Employee Spotlight: Ryan Gregory

December 2013

  • From the Director: New Year, New Leadership – Same Commitment to Excellent Customer Service
  • NorthMarq’s Servicing Council: Grooming Future Leaders by Empowering Employees Now
  • NorthMarq’s 2013 Extra Mile Award Winners
  • Year-End Reminders and Tips
  • NorthMarq Gets Involved with Career Fairs

June 2013

  • Karen’s Corner: Retirement and the Bright Future Dawning for NorthMarq’s Customers
  • NorthMarq Recognizes Our High Performing Employees of 2012
  • Insurance Team: Ready for the Storm Season
  • What a Borrower Needs to Know About CMBS Loans
  • Practical Guidance for REMIC Mortgage Loan Modifications

December 2012

  • NorthMarq’s Servicing Council: Engine for Loan Servicing Improvement
  • Retailers Navigate the Amazon and Urban Jungles
  • ‘Tis the Season for Fraud Prevention and Information Security
  • Year-End Reminders and Tips
  • Managing Hurricane Sandy as an Insurance Event

June 2012

  • Fracking leases: The Oil Rig in the Room for Lenders and Loan Servicers
  • Fraud in the Insurance Industry: Danger for Commercial Borrowers and Lenders
  • Tax Delinquency: How NorthMarq Helps When It Hurts
  • NorthMarq Recognizes Its Next Generation of Leaders

December 2011

  • Results of NorthMarq’s 2011 Borrower Survey
  • Delaying the American Dream Creates “Echo Boom” for Multifamily
  • Year-End Reminders and Tips
  • NorthMarq Embraces SharePoint
  • Employee Spotlight: Jon Miller

June 2011

  • Changes in Commercial Mortgage Insurance Compliance, 2001-2011
  • The World According to GARP
  • Guest Column: Freddie Mac Revives CMBS Market: Capital Markets Execution Revisited
  • The Green Life at NorthMarq’s Corporate Office

December 2010

  • Electronic Discovery for Loan Servicers: Working Toward a Solution
  • Year-End Reminders
  • LoanStat Updates, Borrower Survey Continue Legacy of Customer Service
  • Providing the Services You Need
  • Overnight Mailing Address for Monthly Mortgage Payments
  • Putting Around the Office for a Good Cause

June 2010

  • Banking Issues Are Intertwined with Commercial Loan Servicing Issues
  • Team Building “On a Dime”
  • Improved Customer Service Through Automation: NorthMarq Pushes the (Electronic) Envelope
  • The Ratings Are In!

December 2009

  • Averting Business Disaster: NorthMarq Plans for a Pandemic
  • Year-End Reminders
  • NorthMarq’s 2009 Technology Award Nomination
  • NorthMarq Embarks on “Commercial Certified Mortgage Servicer” Training Program
  • NorthMarq Adds More Than 350 Loans to Servicing Portfolio

June 2009

  • If your commercial loan is headed for trouble, what do you do?
  • Survey Results
  • Changes to UCC fee processing and efficiencies in insurance save you time and money
  • Financial statements: ‘Tis the season
  • In the Community: NorthMarq (Food) Servicing